What labour warranties do you provide?

Labour warranties are provided on new installations and replacements, with term and scope stated on your written proposal. Repair work typically includes a shorter workmanship warranty appropriate to the repair scope. See your contract for specific coverage.

Are materials covered under warranty?

Yes. Materials are covered by manufacturer warranties when installed to their specifications. We support you with documentation needed for manufacturer claims.

What is covered under the labour warranty?

Workmanship defects that cause leaks or performance issues within the stated warranty period, when the roof has been used and maintained as intended.

Damage from misuse or alterations, structural movement, ponding from inadequate structure/drainage, acts of God (extreme weather, impact), third-party work, or lack of maintenance. Consumables (sealants, caulking) and normal wear are excluded unless stated otherwise.

Is the warranty transferable to a new owner?

Warranties may be transferable upon written request within 30 days of sale and subject to inspection and account standing. The remaining term continues from original completion date.

How fast do you respond to warranty service?

We aim to respond within 24 hours for active leaks and within 2–5 business days for non-urgent items, weather permitting.

Do I need regular maintenance to keep the warranty valid?

Yes. Routine maintenance—including clearing debris, cleaning gutters, and addressing minor issues—helps keep warranties valid. Ask about our Roof Care Bundles for scheduled service.

What documentation should I keep?

Retain your signed contract, scope, invoices, photos provided, and any maintenance records. These help us verify coverage and speed up service.

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Warranty

Warranty you can reach.

Clear workmanship coverage, manufacturer-backed materials, and a documented claim process.

Workmanship Warranty

Covers defects in our installation—details we installed like seams, flashing, fasteners, and terminations. Coverage term is specified on your completion/warranty form.

Manufacturer Warranty

Shingle and membrane manufacturers provide their own material warranties. We help register your products and supply the documents with your project close-out.

Included (examples)

Leaks from workmanship defects in areas we installed
Incorrect flashing, seams, or terminations we completed
Fastener patterns or accessories not installed per spec

Not covered (examples)

Storm/impact damage, animal activity, or structural issues
Unapproved alterations (solar/HVAC, new penetrations)
Lack of maintenance (clogged drains, debris, ponding)

How to make a claim

Report the issue

Call or email us, or use the form on our contact page. If active leak: note location and photos.

Triage & schedule

24h leak response target. We’ll deploy a temporary stop if needed and book an inspection.

Resolve

We repair under workmanship terms, or we help file a manufacturer claim if it’s a product defect.

Workmanship coverage applies to details we installed (seams, flashing, terminations).
Materials are covered by their manufacturer warranty; we assist with registration.
Annual maintenance & clear drains are required to keep coverage valid.

Workmanship covers install defects (flashing, underlayment, ventilation set-up).
Shingle materials carry manufacturer warranties; paperwork included at close-out.
Balanced intake/exhaust ventilation is required to maintain coverage.

Workmanship covers our curb/flashings; the unit itself is under manufacturer terms.
Keep seals clear of debris; avoid impacts and unapproved alterations.

Warranty

FAQ & Transfer Policy

Plain-language answers to the most common questions—no legalese.

Transfer policy (home sale)

Workmanship coverage is transferable one time to the next owner within 30 days of closing. A quick email with the new owner’s details and your project address is all we need. Manufacturer warranties follow the brand’s rules; we’ll help with any paperwork.

Workmanship covers our installation details—flashing, seams, terminations, fasteners—on areas we installed. Manufacturer coverage is for product defects (e.g., shingles, membranes) under the brand’s terms. If a leak is caused by install, it’s ours; if it’s a product defect, we help with the brand claim.

Most “limited lifetime” warranties mean for as long as you own the home, with specific conditions and possible pro-rating after a period. Exact terms vary by brand and product; we provide your documents at close-out and can re-issue copies if needed.

Keep drains and gutters clear, remove debris, avoid standing water, and schedule periodic inspections (especially after major storms). Document maintenance and any service—these records help with any claims.

Unapproved penetrations or alterations (e.g., new HVAC/solar) without our sign-off.
Neglect/lack of maintenance (clogged drains, persistent ponding).
Storm/impact/animal damage or structural movement/shrinkage.

Our target is a 24-hour triage. Please share: address, contact number, when it started, where you see water inside, and photos/videos if safe to capture. We’ll deploy a temporary stop if needed and schedule a full inspection.

Yes. Our workmanship covers the curb/flashings we install; the skylight or hatch unit is covered by the manufacturer. Keep seals clean and avoid impacts or aftermarket modifications without approval.

Absolutely. We keep digital records and can resend your workmanship certificate and manufacturer warranty PDFs on request.

Still have questions about your coverage?